Privacy Policy For Merchants

  • Merchant Payment Policy
  • Effective Date: 13th March 2026

  • This Privacy Policy outlines how Starr Group Pty Ltd (ABN 98 637 444 798), operating under the brand RentAAA and Starr365, collects, uses, and protects the personal and business information of merchants (referred to as "you", "your", or "Merchant") when you use our products and services. These services include mobile applications such as RentAAA, RentAAA Pro, and web applications through rentaaa.com and starr365.com (and subdomains). By accessing or using our services, you agree to the terms of this Privacy Policy.

  • 1. Introduction
  • RentAAA provides a platform that facilitates rental management, including services for managing property and fleet rentals. As a merchant using RentAAA services, you entrust us with your business and personal information. This Privacy Policy explains how we collect, store, and protect your data, and outlines your rights regarding your personal and business information.
  • 2. What We Collect
  • We collect personal and business information that you provide to us when using our website and mobile apps (RentAAA, RentAAA Pro, etc.) or during your interactions with our platform. This may include:
  • 2.1 Personal Information:
    • ● Name, email address, phone number, business address
    • ● Payment information (credit card, bank account details)
    • ● Government-issued credentials (e.g., driver’s license, business license)
  • 2.2 Business Information:
    • ● Business name, business registration details, ABN (Australian Business Number), business address
    • ● Services provided, product information, rental history
    • ● Merchant transaction data, booking details, and financial transactions
  • 2.3 Customer Information:
    • ● When interacting with customers, RentAAA collects information related to customer transactions and bookings, which may include customer name, contact details, and payment information necessary for processing their rental transactions.
    • ● Any data provided by customers through your service offerings, which may be shared with you to fulfill rental management services.
  • 2.4 Your Inventory Data:
    • ● Information related to your inventory, including but not limited to:
      • ○ Product details (e.g., type of property, vehicle, or item being rented)
      • ○ Availability and pricing information
      • ○ Rental duration and booking history
      • ○ Inventory conditions (e.g., maintenance, service, or damage records)
      • ○ Inventory tracking details (e.g., vehicle IDs, property references)
  • 2.5 Usage Data:
    • ● Device information, IP address, browser type, location data (if enabled), page visits, usage patterns.
  • 2.6 Communication Data:
    • ● Customer inquiries, support requests, feedback, and communication with our support team
  • 3. Use of Your Data
  • We use your personal and business data for the following purposes:
    • ● To provide and maintain the RentAAA platform, services, and related features
    • ● To facilitate transactions and bookings made through RentAAA
    • ● To communicate with you regarding updates, news, or support issues
    • ● To improve the platform and personalize your user experience
    • ● To comply with legal obligations and resolve disputes
    • ● To manage payments, invoicing, and refunds
    • ● Providing service to your customers: We may use your data to facilitate and manage the rental transactions with your customers (end-users), ensuring their bookings are processed, payments are handled, and customer service inquiries are addressed
  • 4. Data Sharing and Disclosure
  • We may disclose your personal and business data to:
  • 4.1 Third-Party Service Providers:
    • ● We may share your data with third-party vendors and service providers who assist us in operating our platform and providing services to you. This may include hosting services, payment processors, customer support tools, and marketing platforms.
  • 4.2 Legal Compliance:
    • ● We may disclose your personal and business information to comply with legal obligations, including court orders, subpoenas, or other legal requirements.
  • 4.3 Business Transfers:
    • ● In the event of a merger, acquisition, or sale of assets, we may transfer your information to the relevant third party involved. We will ensure that any such transfer is covered by appropriate confidentiality agreements.
  • 4.4 Merchant Customers:
    • ● Your business information may be shared with your customers (end-users) to facilitate bookings, transactions, and customer service, as per your agreement with them.
  • 5. Data Protection
  • RentAAA is committed to ensuring the security of your information. We implement physical, electronic, and managerial procedures to protect your personal and business data from unauthorized access, alteration, or disclosure.
  • 5.1 Security Measures:
    • ● Data encryption, secure connections, and access controls
    • ● Regular security audits to ensure the platform remains secure
    • ● PCI compliance for payment processing to ensure safe handling of your financial data
  • 5.2 Transmission of Data:
    • ● Although we use reasonable measures to protect your information, please note that the transmission of data over the internet is never fully secure, and we cannot guarantee the security of your data transmitted to our platform.
  • 6. Retention of Data
  • We retain your personal and business data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. When data is no longer needed, we securely delete or anonymize it.
  • 7. Your Rights
  • As a merchant, you have the following rights with respect to your personal and business data:
    • ● Right to Access: You can request access to the personal and business information we hold about you.
    • ● Right to Correct: You can update or correct any personal or business information that is inaccurate or incomplete.
    • ● Right to Delete: You can request the deletion of your personal and business data, subject to any legal or contractual obligations we may have.
    • ● Right to Withdraw Consent: If we process your data based on consent, you can withdraw that consent at any time by contacting us.
  • To exercise these rights, please contact us at: [email protected]
  • 8. Cookies and Tracking Technologies
  • We use cookies and similar technologies to improve your experience on our platform. Cookies help us analyze website usage, personalize content, and track the effectiveness of our marketing campaigns.
  • You can manage your cookie preferences through your browser settings at any time. Please note that disabling cookies may affect your ability to use certain features of our platform.
  • 9. Updates to This Privacy Policy
  • RentAAA may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When updates occur, we will notify you by posting the revised policy on our website. The effective date of the updated policy will be indicated at the top of the document.
  • 10. Contact Us
  • If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at: [email protected]